LOS ANGELES, April 26, 2017 /PRNewswire-iReach/ — S&F Management Company, a provider of professional services to skilled nursing and rehabilitation centers throughout California, announced that four Windsor facilities received Pinnacle Quality Insight 2017 Customer Experience Awards.

By qualifying for the Pinnacle Customer Experience Award, these buildings have displayed a continued dedication to providing Best-in-Class senior healthcare services and have satisfied the rigorous demands of scoring in the top 15% of the nation across a 12-month average.  Pinnacle clients have the opportunity to achieve this Best-in-Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.

«Of all the measures used to rate Windsor, the Pinnacle Customer Satisfaction survey is the one in which our staff takes the most pride,» says Nathan Alyeshmerni, administrator at Windsor Gardens Convalescent Hospital of Los Angeles. «The survey goes straight to the source and lets us know how we are performing in all areas of care.»

The four Windsor facilities that received the awards are:

  1. Windsor Gardens Convalescent Hospital of Los Angeles
  2. Windsor Skyline Care Center
  3. Windsor Convalescent Center of North Long Beach
  4. Windsor Hampton Care Center

Throughout its 30-plus years of serving the local communities in which they operate, Windsor has paced a strong emphasis on striving to meet the individual needs of each resident.

«The staff at our facility always works hard to provide the best Quality of Care and Customer Services to our patients,» says Mike Hurtado, administrator at Windsor Convalescent Center of North Long Beach. «Pinnacle has enhanced our ability to obtain feedback to continually improve on our mission of focusing on the needs of each individual resident.»

About SnF Management

S&F Management Company provides a variety of professional services to skilled nursing and rehabilitation centers operating under the name Windsor throughout California. The mission of each Windsor facility is to help its residents increase their independence and reach their highest level of functionality by providing patient-centered care in a warm and comfortable environment. Our goal is to help each Windsor facility achieve its mission.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 20 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,300 care providers in all 50 US states, Canada and Puerto Rico.

Media Contact: Julie Anderson-Black, Windsor Healthcare, 310-860-2240, [email protected]

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SOURCE Windsor Healthcare