SAN FRANCISCO, April 25, 2017 /PRNewswire/ — Talkdesk today announced the launch of AppConnect, a new app marketplace that expands the world’s leading contact center software to include integrations with new partners. The initial AppConnect offering includes apps from 16 launch partners with more apps to be added later this year.

«At Talkdesk, we’ve always valued innovation as the way to push our product forward and keep providing new value for our customers,» Talkdesk CEO Tiago Paiva said. «With AppConnect and our launch partners, we’re giving customers more options for their call center today and rapidly increasing the pace at which our customers can integrate new solutions into their contact centers.»

Talkdesk AppConnect’s launch partners include:

PlayVox – PlayVox is a Quality Assurance software that allows teams to monitor their customer service interactions across different communication channels. They help teams deliver perfect customer interactions by engaging and empowering agents with their QA software.

Performetric – Performetric is a fatigue monitoring system tailored for any workforce. It recommends optimum moments to rest, improving quality of life, wellness, mental health, and individual performance. Performetric informs admins and supervisors about high levels of mental fatigue, allowing teams to analyze and correlate KPIs with the level of mental fatigue.

NomNom – NomNom is a customer research application that helps teams around the world make better product decisions. NomNom offers the ability to centralize all customer feedback and user research data in one place, with powerful search, automation, and collaboration capabilities. NomNom helps teams learn more from customers faster.

VoiceOps – VoiceOps leverages artificial intelligence to transcribe, parse, and analyze calls, automatically identifying successful behavior, providing coachable moments, and week-over-week progress tracking for sales and customer success teams.

Simple Emotion – Simple Emotion is a Silicon Valley based company delivering next generation audio analysis software. Their patented machine learning technology understands the words people say and the emotion behind those words. They identify dissatisfied customers, successful sales agents, interested prospects, and upsell opportunities from call recordings.

Teleopti – Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest «best-of-breed» vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling with cutting-edge features to empower and engage employees.

AutoReach – AutoReach is the power dialer for Talkdesk and Salesforce. Their high-volume dialer increases connect rates by 30%+ and talk time by 300%+ per hour for more quality conversations with prospects. The easy to use and familiar experience with Talkdesk and Salesforce allows teams to be productive in minutes.

ProcedureFlow – ProcedureFlow is a cloud-based solution that allows Talkdesk agents to quickly navigate up and down decision trees, giving them a bird’s-eye view of processes so they know where they are at all times on a call.

VoiceBase – VoiceBase Speech Analytics Dashboard provides a powerful visual summary of Talkdesk contact center calls through customizable rules based or machine learning KPIs. Each call is transcribed by VoiceBase’s highly accurate speech recognition engine allowing in depth analysis of such KPIs as sales leads or churn risk.

TalkAlly – TalkAlly helps call center agents around the world manage their workflow. They offer intelligent scheduling and queue management to increase efficiency and streamline call center processes without disrupting established workflows.

ScreenMeet – ScreenMeet announces the availability of a new cobrowsing and remote support platform to streamline the workflows of help desk representatives that will work with Talkdesk. ScreenMeet works on all platforms including Windows, MAC, Android and iOS and makes it simple to get to full cobrowsing and remote control mode in seconds.

Injixo – Premium globally recognized cloud Workforce Management platform Injixo partners with Talkdesk to provide powerful toolsets for contact centers. Injixo is focused on deep integration of ground breaking cloud SaaS platforms, delivering amazing customer experience, powering success for contact center professionals and delivering strong return on investment.

TalkIQ – TalkIQ uses AI powered by natural language processing and speech recognition to capture customer conversations and deliver critical insights to customer facing teams, including sales, support and marketing. They’re able to understand context and sentiment within calls and make recommendations and predictions so companies can better run their business.

Grow – Grow is a custom business intelligence software that helps companies accelerate their growth by aligning and engaging everyone with real-time data. Grow aggregates scattered data from spreadsheets and silos and creates custom KPI dashboards that automatically cross-analyze data from multiple sources, creating insights unique to each business.

Deepgram – Deepgram helps companies extract important business insights from customer call recordings. Deepgram allows companies to search for important keywords and phrases in recorded calls and also allows companies to auto-categorize and predict call dispositions. Companies can turbocharge and automate call QA at scale with Deepgram.

About Talkdesk:
Talkdesk is next-generation cloud-based contact center software that helps you deliver delightful customer service. The intuitive browser-based interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower agents to have personalized, effective conversations with customers.

In April of 2017, Talkdesk launched AppConnect, the first enterprise app store, expanding their contact center functionality to include integrations with new partners. These one-click integrations all offer free trial versions for interested customers and can be managed on a pay-as-you-go plan after the trial. For more information, visit appconnect.talkdesk.com.

 

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SOURCE Talkdesk